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Evri complaint: We Need you to take action – Action taken, no updates from EVRI

Open 143 views Parcel Couriers
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Filed 29 Jul 2024 by Philip

I had a failed delivery last week after which the information on EVRI for my package indicated We need you to take action.

I have been taking action the only way Evri allow by speaking to the same chat bot online or on the phone several times daily. However since then the website is still We need you to take action and I have no idea where my package is.

I have received a couple of automated emails indicating I will receive some kind of update within 24 hours:
Incident 240728-002167
Incident 240725-008299

But neither appear to have resulted in any meaningful action or any update from Evri.

I would just like to arrange redelivery for my package, how difficult it that?

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Discussion

1 comment

  1. Natalie

    Ive got the exact same problem! that was 3 days ago still saying they need more info from me which ive provided! so frustrating

    Reply

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