Epoch complaint?

Do you have a dispute or a bad customer experience with Epoch? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Epoch billing support runs 24/7: call +1 800 893 8871, toll free in the US, email billing@epoch.com, or use the live chat on the Epoch website. The Find My Purchase lookup, linked in the contact details above, brings up a membership when you enter any two of the four fields it asks for, and Epoch lists a separate number for callers outside the US on its contact page. Have the member ID from your purchase email, the email address used at checkout and the exact charge from your statement ready.

Charged by Epoch.com for a membership you do not recognize? Start your complaint here as well: we push it out to Epoch by email, social media and printed letters.

An Epoch.com charge is a payment taken by Epoch, a US billing company, for a membership or purchase on one of the websites it bills for, which include adult-content sites. Epoch's billing FAQ says the name of the website does not appear on your statement: Epoch.com is shown as the merchant instead. The company behind the name is EPOCH.COM, LLC, which owns the Epoch trademarks. Every purchase gets a member ID, emailed straight away to the address typed on the payment page.

To trace the charge, search your inbox and spam folder for an Epoch email with the same amount, or enter what you know into Find My Purchase on epoch.com. If nobody in your household made the purchase, tell Epoch billing support and the bank that issued your card that the payment was not authorized, and keep the statement line, the date and the amount.

To cancel an Epoch membership, use Find My Purchase on epoch.com: enter any two of the four fields to bring up the membership and cancel it there. Epoch then emails a confirmation to the address used at purchase, saying the membership is canceled and that you will no longer be billed; if the lookup cannot find it, Epoch billing support can locate and cancel it by chat, phone or email. Most trial memberships convert to monthly memberships if they are not canceled within the trial period, so check the trial terms in your purchase email. Keep the confirmation: it shows the final date and amount billed. Epoch adds that a credit can take up to 5 business days to appear on your statement.

Billed after the cancellation email arrived? Open a case with us: our trained AI keeps coaching you on what to send Epoch and when to push again.

Yes: in the US, the Federal Trade Commission (FTC) takes reports about billing companies such as Epoch, and although it does not resolve individual complaints, those reports help law enforcement spot patterns of wrongdoing. The FTC generally expects Epoch to have had the chance to put things right first, so keep a record of every chat, call and email, together with your member ID.

Disputing an Epoch charge? We help you write the complaint in minutes through our complaint process, with the member ID, the dates and the amounts in order.

Nothing has been reported about Epoch here yet. Our research shows what typically goes wrong at billing companies that charge for website memberships: statement lines that do not name the site, trial memberships that roll into monthly billing, renewals charged after a cancellation the member believed was complete, one-off or token charges that are hard to match to a purchase, and credits that take longer to appear than expected.

Spotted a monthly Epoch.com charge after a trial you meant to end? Be the first to report it: your case opens the record for the next Epoch member who finds the same line on a statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Epoch through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Epoch can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.