eHarmony complaint: Subscription
Filed 19 Aug 2022 by LaDonna
I accidentally purchased a year subscription with eharmony. As soon as I realized this I contacted customer service and explained the situation. I asked for them to cancel and refund which they denied. I asked them to cancel and cancel the future payments and they denied this also. I explained I was on a fixed income and couldn’t afford a years subscription. They sent me to collections.
They are stating it’s not possible to accidentally choose the year subscription so they won’t address my issue. I have not used eharmony since then so they are trying to charge me for something I didn’t use.
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