eHarmony complaint: Scammed

Back in January I signed up for e-harmony to learn how to have healthy relationships with others. I wanted to develop my social skills, to move forward from isolation, to put myself out there working on my introvert nature and get out having acquaintances to do things with like go to church, walks in the parks, go swimming, go to the beach, friends to participate in 5k races etc.

From the get go I was just getting likes, hearts, smiley faces. I was getting profiles with the pictures blocked out and no real comments from anyone. I switched to a paid membership thinking that if I paid then ‘things’ would be better. Boy I was wrong… On a paid membership nothing changed, there were no connections, comments and the like. In fact with a paid membership I was getting the same exact profiles, smiley faces, likes and hearts that I was getting with a regular membership.

I closed my account in January a few days later due to your dishonest practices. In fact I closed my account per instructions on your web site. On January 18, 2022 I got a generic message from Ron K over at Customer Care stating that I owed finances. I wrote back stating that your practices were unethical, I had no matches, no communication from anyone, I wasn’t even in my membership for a month and you were charging me for services. I received no response back from you.

On February 7, 2022 I reached out to you again to follow up on message from the prior month. Again I got a generic message from Elena M. NOT addressing any of my concerns but the run around from your company. You had mentioned in this time to give you 24 hours to respond but once again Elena M. sent me the exact same message I got from Ron the prior month that I owed finances.

February 18, 2022 you sent me an invoice stating that I owed finances, this time from customer care. I told you that I had cancelled my account in the past per the instructions on your web site this time Nikki P sent me the same generic message from Janaury 18th NOT addressing any of my questions or concerns.

Fast forward after months of ‘trying’ to resolve this problem on May 5th I got a notice from RFGI Collections stating that I owe a LARGE amount of money to e-harmony when in fact I don’t. I followed the instructions on your web site to close my account. I wrote to the BBB to try to resolve the issue but didn’t hear from you, I wrote to the collections agency but they never returned my messages.

From May 5th onward till May 18 I heard nothing from the collections agency, BBB or E-harmony. In fact the last notice I got was on May 24th FINALLY stating to contact the debt collections agency with ALL questions and concerns, but they won’t do anything for me.

I closed my account in January due to your dishonest practices. You claim to be the number one dating sight in America guaranteeing honest and legitimate matches, but there is no honesty in your practices. All I ever received were likes, smiley faces, pictures with the faces blocked out etc.

To this day you are still charging me finances after I closed my account per your instructions on your web site. I have sent several messages to the BBB, to you, to the collections agency.

Your practices are fraudulent, a scam, unethical, dishonest. You claim to be a Christian company but there is nothing Christian about you, you in fact take advantage of people time and time and time again.