eHarmony complaint: Deceptive Terms

I have used this service in the past with success and no issues. They have changed how they do business in a way that takes advantage of the customer. There is no option to see what type of possible matches you might have available until after making a purchase. The purchase options no longer have a reasonable rate for 3 months, the only reasonable rate is for one year. The terms and conditions include an area to cancel within 3 days of purchase, but there are exclusions that are NOT stated in this area of the terms and conditions to exclude several states. I was given the option of 5 matches in my area, so I attempted to cancel within one hour of purchase after changing the match options to maximize the number of possible matches, which resulted in no change. They denied my refund due to their policy that has an exclusion in my state (NM). This policy is poorly written in a way to not be clear to the customer so they can make customers pay even though the customer does not want the service within their cancellation timeframe. The terms and conditions should be written better to clearly point out the restrictions and the pay button should have a warning that they will not give a refund after you push that button. Their response to me pointing the policy issues out was to blame me for the way my match selections are being used but note that I did make changes without any results.