eDreams complaint: refusal of 100% refund to customer

I attempted to reserve 4 flights from SFO to Frankfurt – Salzburg for June 2022 on Sunday afternoon February 5th. within 24 hours I attempted to contact the online agency about the travel dates and changes. the online chat was done by a robot Kris which leads the customer in circles. the online chat agents are rude and punted me off to call the USA phone number. the phone number 650-215189 did not allow me to get through to a human and the system repeatedly hung up on me. the customercare email to edreams did not contact me back as promised and held me in limbo for 9 days so far. the company is fraudulent with their booking practices and on purpose does not allow a customer to contact them so they can claim one does not qualify for a refund. every single agent i chatted with online was rude and did not offer to help me. this really scared me and I do not want any business with this company now or ever again. I since booked my flights for the correct dates with the airlines directly for a much better price!