eDreams complaint: Refund of Airfare
Filed 12 May 2022 by Randall
I booked a trip from Sarasota, FL to Portland, ME on edreams and within a day I was informed that my return flight was changed to have a longer and unacceptable layover. When I contacted edreams I was told that I would get a full refund and it would be credited back to my card within 5 to 7 days. It has been over twice that time and still no credit. I called edreams again and was connected with a foreign call center where the representative spoke very poor English, he gave me a runaround and I was told his team would look into this. Still no satisfaction, and the charge still remains on my card.
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