eDreams complaint: Refund for out of pocket cost due to e dreams not issuing ticket for booked flight

I booked a flight with e dreams for 14.8.22. I got a booking ation e mail.
On 8.8.22 I communicated via chat that the booking seems to be cancelled – human agent assured that all is right with booking and I should not worry.
When trying to e check in on the morning of the booked flight it became obvious that the ticket was not issued. I communicated with human agent again and was advised e dreams could do nothing about this as it was a Sunday, and I should go to airport and try to get ticket issued or buy a new ticket.
Ticket could not be issued so close to departure and there were no tickets for the same flight bookable ( too close to departure).

I then spent three hours with human agent to get e dreams to book new flights – policy does not allow this I had to book through a travel agent at the airport with my own money. I had to stay another day.
I have attached proof of purchase for the new flight and can provide timeline and screenshots for all communications.
I am asking e dreams to refund the cost of the economy ticket from Munich to Sydney of Euro 1898.04 (Au$ 2,842.69 incl credit card fees) a compensation for the day lost, the stress of not flying on the same plane as my husband, the hours spent trying to resolve this and the extra night and day in Munich.