Complaint: Flexible ticket not usable

on 19 July 2022 about eDreams in category Travel

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My complaint:

Hello,

I have booked a flexible ticket as the description is saying that it allows cancellation or changing flight details which was important for me.

It turned out when I actually wanted to change the date I got the message:

We’re sorry, this airline’s fare conditions don’t allow modifications for this booking.

This is unacceptable!!!!! At the time I chose the option to buy a flexible ticket it was known which the airline was so offering me the option for change or cancel was a misleading and even fraud information.

I would really like a response why did this happen as I am sorry but I intend to raise a complaint to the respective authorities dealing with such incorrect and misleading information causing the customers to buy a service that does not exist.

Looking forward to your response!

Suggested solution:

I would like to know why are you misleading your customers.

If I knew at the time I bought the ticket that the service I have paid additional fee for does not exist I would not have bought the ticket at the time.

Thank you in advance for your response on that matter!

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