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eDreams complaint: Charged Prime yearly fee for CLOSED Prime account

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Filed 4 Dec 2022 by Tatjana

Year ago incidently joined eDreams Prime with yearly fee 59.99GBP.
They took this fee and then 39GBP for unknown reason.
Contacted customer service and they closed my eDreams Prime subscription and promised refund this money. Of course it never happened. I also received ation emails. Today after year they charged me for 59.99 at the morning and 59.99 at the evening for account they ed as closed. Sent them complain email, promising cancel payments… Will see

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