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eBay complaint: eBay is refusing to refund returned product

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Filed 19 Oct 2021 by Emre

I purchased a Bose unit from a seller on eBay. The product came as dysfunctional. In the reason for return, I placed ‘the product doesn’t fit’ as justification for return. The seller is refusing to return the product’s full value ($129). On top of that, the eBay is refusing to reimburse the shipping and handling ($30). The seller tried to only return $30 back to me. I called them and the eBay said the only way I could have asked for a full refund including the shipping and handling was if I stated ‘the item is not working’. The item is indeed not working.

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