EasyJet complaint: Charged for something Easyjet said I could take advantage of.
Filed 11 May 2022 by Donald
As booked flights in 2019, before Easyjej introduced their new carry-on conditions. Easyjet email offered Hands Free at no cost. Take carry-on case to bag drop, show email and it will go in the hold. All OK on flights in September 2021 and for flight to Glasgow on 2nd May 2022. A different story for return flight 4th May. Even after showing the email from Easyjet, had to pay 24pounds to have carry-on case put in hold. Staff airside ed that I should not have been charged. Email to Easyjet Customer Support, just produced a FAQuestions sheet. Telephone conversation with Customer Support, fill in a claim form. Claim rejected, even though evidence was included. Second call to Customer Support, transfer to claims team member. Could not answer as file locked by first person who took call. Now looking to pursue through Small Claims!
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