My complaint:
Whilst the process was fairly slick the management of those who had paid additional fees for priority boarding was lacking.
We were placed on a bus with others which was fine as I understand the logistics element. However, our bus, first at the aircraft was held and was last to release us to board the aircraft. Meaning that we were caught up at the end of a mass of passengers boarding. The purpose of paying the fee was to avoid this situation.
Suggested solution:
The management of priority passengers should continue right through to boarding the actual aircraft.
