Duke Energy complaint: Budget Billing Billing Plan

I have had the BBP for as long as itt has been available and have never had a problem with what I have overpaid. this year is different I am having a big problem. When I received my July bill on July28 I discovered I had over paid by 340.51. The amount of my normal bill was 106.00 which was deducted which is correct. That left 234.51 being overpaid. I called as I normally have done I called the customer service number 800-777 9898 and was advised that the procedure had changed that a new system was being used and was told you are using a money transfer company named Zelle to do the refunds. I was also told I would receive notification by email from them in a few days. I at that point called my bank about it. I talked with the local manager there and ask about it, he advised that thy didnt use Zelle and that he would not recommend them at all. He told me to look them up and I would see why. I do and verified what he said they have a long record of scam and it is well published on the internet. First of all I dont want my information sent to this type company I have not given anyone at Duke permission to do that I called Duke back on the 29th and advised I wanted my refund by check to me. Since that time i have talked to many employees and supervisors and cant get a straight answer. A ticket no. 1001196873 was prepared on July 30 concerning this by customer service advising that it was to be sent check by mail. Trying to get it done I have been told a little of everything, from it was mailed on the August 4 to it hadnt been done yet today. I have been told a supervisor would look into it and call me back I have yet to get a call from any one. This whole process is bad and totally wrong. I was told by one supervisor that I should have received a letter concerning this process, I have not received anything from Duke concerning this and they was nothing on the bill about it. That is a whole of money for duke to be holding at this time for anyone. You are getting interest from everyone in the BBP how much is that. I have been a customer of Duke since 1969 I am 77 now and that is a long time 52 years. to treat me like this. I have asked for a number to call in upper management but everyone has refused or told there wasn’t one. I have notified the Public Service Commission and given this information also with WSPA TV. I strongly feel that that giving anyone’s personal information to a 3rd party without their permission is wrong!