While Du Telecom provides essential telecommunications services to numerous customers, complaint data from our community has flagged several recurring issues with the quality of their service. Common complaints include intermittent internet connection, which disrupts daily activities, and difficulties experienced when attempting to cancel the service. Customers also report frustration with long hold times and inadequate resolution from customer support.
To avoid these issues, we strongly advise customers to regularly monitor their internet connection and report any disruptions immediately. When aiming to cancel the service, ensure all necessary account information is at hand, document all communications, and, if possible, follow up in writing to confirm the cancellation.
Do you have a dispute or had a bad customer experience with Du Telecom? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Du Telecom.
Our sentiment meter has detected that Du Telecom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Du Telecom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Du Telecom over the last 12 months. The graph below shows a monthly breakdown.
Curious about Du Telecom's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Du Telecom. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Du Telecom by calling +971-5-55678155. For Du Telecom support through email, send your inquiry to customer.care@du.ae. If you want to reach out to Du Telecom through their own website, you can use their contact form.
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Helpful experiences shared by verified Du Telecom customers. Search, discuss and connect with other people in our community.
Complaint from andypac on 01 February 2024 about Du Telecom.
Hi, I'm having some issues with my Internet connection. I live in Stadium Point in Sports City, and recently there were Internet boosters fitted to the building due to the poor service that was provided. Since then, the service has... Read more
Complaint from Deena on 17 September 2023 about Du Telecom.
I have been in contact with them for two months now to cancel my service and i have been receiving 10 emails from different people each time and the last email I received they asked me to pay an amount... Read more
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