Domino’s Pizza complaint: NO CONTACT evidently does NOT mean NO CONTACT!

I placed an online order today at the location listed. I paid in advance by picking Pay now with card to use our Pick-up Window for a seamless contactless experience! I have done this on several occasions previously at this very location as it has a drive-up window for pick-up.

I watched the tracker. When it said my order was ready, I headed to the pick-up window. Once there, I was told by the unfriendly girl at the window it was NOT ready. Really? I guess your tracker failed to work correctly? Or, was she stalling for time in order to try to hustle a tip as she was handing a clipboard over for signature? What happened to a seamless contactless experience? I reminded her that I had paid online for no contact. She proceeded to tell me, with an attitude, that I still need to sign. If I didn’t, she would get in trouble and receive a fine of $10. I quickly told her I would not touch her clipboard and went on to tell her she is the ONLY one at any location that does this. I have NEVER had an issue with any other employee at this location or elsewhere.

Let me add that this was the third time this same girl has done this to me, so my guess was that she was hustling for tip money from me and everyone else that comes in contact with her through that window. Nobody else at this location has ever tried to hand over a clipboard if I have paid in advance online; just her!

I rated my experience, and shorty thereafter, I receive a call from someone claiming to be Jennifer the store manager. She wanted to know which girl it was helping me at the window. I asked how many were in the store working within the past hour. She told me three which I assume one of the three was the person I was speaking with on the phone. I described what the girl looked like, and she told me that was Ashley. She claims that they (meaning the workers in the store) don’t know what the website shows regarding no contact. She also went on to say this girl has kids and was probably trying to get a tip because she only makes minimum wage. Bingo! All this nonsense because she wanted extra money for something she already gets paid to do.

I went on to tell Jennifer that tips are for individuals that have done a service for someone such as a delivery driver, servers in a restaurant, or anyone that works for primarily tips. The better the service, the better the tip. Had I called in for a delivery, a tip would be given without any thought. This girl said the order wasn’t ready when it was, wanted me to sign in hopes of me adding a tip, and then when I wouldn’t, she tried to guilt me by saying she would get fined. Honestly, if this were the case, why did she hand over my order without me signing? By the way, I also stated to Jennifer if Ashley feels she isn’t making enough money, there are plenty of now hiring signs all over St Augustine.

Having said this, I have my doubts anything will be done as a result. If not, I can assure you Dominos will not be in my future, and because I am a member of dozens of FB groups in town, I will post in each group my experience and let the cards fall where they may.

1) How about paying your people more than minimum wage so they don’t have to resort to such tactics which ultimately will cost Dominos money each time one of your employees runs off another customer.

2) How about better training? Jennifer stated nobody in the stores, including the managers, know what is on the website. Providing this is true, I suggested as a manager perhaps she should take a look to see what the customer sees. Problem solved.