Filed 5 May 2021 by Penny
I went into Dominos at 41728 10 Mile Rd in Novi, MI. in 5521 at 4:45 pm for a pizza. I walked in and was never greeted after saying Hello. Everyone had a very mean nasty stare towards me.
I don’t know why. I am a person of color. There was a young guy who did not want to help me. I asked for a manager. The manager whose name is Taylor never said a word to me. Finally a young lady named Sabrina came out to help me . She was very nice and asked What can I get you? At that point, I did not want anything due to the unprofessional behavior. I asked her for the corporate phone that she gave me along with the managers name, Taylor.
I left out and went a few stores down to Cottage Inn and told them about it. The GM there named Asia said we get that all the time. Customers leave Dominos and come to us. She also said that they close their store at 10 pm instead of 1 or 2 am like they are supposed to.
As I was leaving out from Cottage Pizza, the young man at Dominos who would not help me yelled out the door BYE.
How rude. In all my years, I have never had such rude customer service as I did at this location.
I will never go back there. Employees need to keep in mind that they never know who is in their store. I am a mystery shopper for other pizza companies and if I would have shopped this location, the review would have been very bad! The owner needs to be aware of their employees behavior..
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