Direct Express complaint: Unauthorized ATM withdrawal

Name: Unauthorized ATM withdrawal
Item: Direct Express
Author: Latina

Open 20 Feb 2022 194 views Payment Providers

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Filed 20 Feb 2022 by Latina

Direct express customer service representative sent my new card to a person in East St Louis Illinois and the person used the new card to withdraw my adopted daughters benefits she receives from her mother’s death. On Jan 3rd 2022.

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Case details

Status: Open
Company: Direct Express
Filed: 20 Feb 2022
Desired resolution: By putting the full amount back on the card and checking the information that is was never changed to the card holders information and address was changed. A personal passcode should also be provided when someone calls in to change a person's information.
Problem: New card sent to stranger, benefits withdrawn
About: benefits debit card

Progress

Filed
Company notified
Company replied
Resolved

20 Feb 2022 Complaint filed and published
20 Feb 2022 Message from Bizzy: we notified Direct Express about this complaint.

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