Direct Express complaint: They will not give me my money back!!
Filed 31 Jan 2021 by Tonya
Had fraudulent charges the minute money hit my account! Reported it immediately but while it was pending they would not stop it! Now it’s been a month but I haven’t seen my money. Called back and they are blaming the mail being slow in a pandemic on me now as well!! They won’t let me speak to the so called investigator but only tell me it can take 2 more months and then I might get my money back!! Its bull crap I depend on my money and it should not take 90 days to get it back!! From what I learned I may never get it back. They should stop praying on the old, sick, desperate, dependable, people like us and return money in a timely fashion or better yet stop allowing the fraud!!
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