Direct Express complaint: Rude customer service representatives

Name: Rude customer service representatives
Item: Direct Express
Rating: 1
Author: Delores

Open 14 Nov 2020 161 views Payment Providers

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Filed 14 Nov 2020 by Delores

I was trying to dispute a charge and the representative was very very rude she hung up on my mother and she called her a bad word! My mother is 75 years old

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Case details

Status: Open
Company: Direct Express
Filed: 14 Nov 2020
Rating: 1/5
Desired resolution: I’m trying to dispute a charge
Problem: Rude representative hung up during dispute
About: charge dispute

Progress

Filed
Company notified
Company replied
Resolved

14 Nov 2020 Complaint filed and published
14 Nov 2020 Message from Bizzy: we notified Direct Express about this complaint.

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