Direct Express complaint: Frozen account

Name: Frozen account
Item: Direct Express
Rating: 1
Author: Mary

Open 14 Nov 2020 204 views Payment Providers

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Filed 14 Nov 2020 by Mary

I’ve been calling customer service for over 3 weeks now and they never answer! All of my bills are overdue because I can not get through to Customer Service to unfreeze my account! Help please!

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Case details

Status: Open
Company: Direct Express
Filed: 14 Nov 2020
Rating: 1/5
Desired resolution: Contact DirectExpress and have them unfreeze my account!
Problem: Account frozen, support never answers
About: prepaid card account
Dealing with it for: 3 weeks

Progress

Filed
Company notified
Company replied
Resolved

14 Nov 2020 Complaint filed and published
14 Nov 2020 Message from Bizzy: we notified Direct Express about this complaint.

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