Complaint: Refund

on 11 February 2021 about Direct Express in category Payment Providers

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My complaint:

Money was stolen from my card while I was incarcerated I sent them all the dates and proff that I was incarcerated at the time my card was stolen they tell me there is no proff of fraud I need to know what to do my card was stolen an I need my money back

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Justified complaint?

Suggested solution:

Give me the money they owe me

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