Direct Express complaint: Poor to no customer service

Name: Poor to no customer service
Item: Direct Express
Author: Brian

Open 22 Apr 2021 197 views Payment Providers

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Filed 22 Apr 2021 by Brian

My card had a fraudulent charge on it did the complaint and paperwork was told that they deposited the money back into my account and still I have not seen it in my account or have been able to get a hold of anyone to get resolution.

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Case details

Status: Open
Company: Direct Express
Filed: 22 Apr 2021
Desired resolution: All they have to do is just show the deposit on my account. I can see all my deposits and add my deposits up and their deposit is not in there. Said they are sending me paperwork to show me that they made a deposit well that doesn't cut it with me what is their paperwork mean when I'm looking right in my own account and can see that it is not in there.
Problem: Promised credit for disputed charge missing
About: debit card

Progress

Filed
Company notified
Company replied
Resolved

22 Apr 2021 Complaint filed and published
22 Apr 2021 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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