Direct Express complaint: Poor handling of my fraud case

I reported to Direct Express that 74.12 was taken from my account when I only authorized 5.99 to be taken from account for a portable blender. When I got the report back from them after their so call investigation. They tell me that I authorized this 74.12 to taken from my account for some fake subscription I had no knowledge of something the scammer made up Unified Sewing Solutions so I won’t be getting my money also insinuating I’m lying. When I tried to contact them to talk about the letter I received they didn’t want to talk about it instead gave me the number to talk to these scammers. I called they pretended they couldn’t find me in their computer. I reported this scam to AARP fraud network and to the Federal Trade Commission then I tried to call Direct Express again to talk to a supervisor the that answered phone said ok and she put me on hold for over a hour and no one ever came back to the phone so I did what they intended me to do hang up. Whether I get my money but or not this is not the way you are suppose to treat a customer that was stupid enough to fall for a scam and don’t tell a customer that’s been with you for years there’s nothing you can do because the case is close. When you took the word of the scammer over your customer. I’m so disappointed with Direct Express I’m going try to another way to receive my Social security.