Direct Express complaint: Denied dispute

Name: Denied dispute
Item: Direct Express
Author: Mona

Open 7 Jan 2022 211 views Payment Providers

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Filed 7 Jan 2022 by Mona

My card was stolen in September and I did everything I was supposed to to prove it wasn’t me who spent the 843 dollars from my account but they have denied it citing matched my pattern of spending because the thief happened to shop at the lowes near me and target which I don’t ever shop at I submitted the police report and they refused to relook at it please help

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Case details

Status: Open
Company: Direct Express
Filed: 7 Jan 2022
Desired resolution: Credit my account the amount that was stolen there are still photos and video of the gentleman who stole my card using it for said chargesx
Problem: Stolen card charges dispute denied
About: debit card
At stake: $843

Progress

Filed
Company notified
Company replied
Resolved

7 Jan 2022 Complaint filed and published
7 Jan 2022 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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