Direct Express complaint: Money took out twice

Name: Money took out twice
Item: Direct Express
Rating: 1
Author: Donna

Open 10 Oct 2020 220 views Payment Providers

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Filed 10 Oct 2020 by Donna

On Oct 1 2020 I paid my cell phone bills on Oct 9 2020 direct took 60.97 from my account putting me in the negative I have tried all day to speak to someone with no luck

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Case details

Status: Open
Company: Direct Express
Filed: 10 Oct 2020
Rating: 1/5
Desired resolution: Put my money back on my card. My phone company said they got there money on the first of Oct. They took all the money I had. I would like it back
Problem: Phone bill payment taken twice
About: benefits debit card
At stake: $60.97

Progress

Filed
Company notified
Company replied
Resolved

10 Oct 2020 Complaint filed and published
10 Oct 2020 Message from Bizzy: we notified Direct Express about this complaint.

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