Direct Express complaint: Card Declined

Name: Card Declined
Item: Direct Express
Rating: 1
Author: Jennifer

Open 9 Oct 2020 219 views Payment Providers

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Filed 9 Oct 2020 by Jennifer

Card is declined at stores, atm, and online despite being money on account to cover the charges. Can’t reach customer service for past 4 days despite being on hold over 1 hour 6 times!!

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Case details

Status: Open
Company: Direct Express
Filed: 9 Oct 2020
Rating: 1/5
Desired resolution: Make my card work or answer customer service line!!!
Problem: Card declined, customer service unreachable
About: benefits debit card
Dealing with it for: 4 days

Progress

Filed
Company notified
Company replied
Resolved

9 Oct 2020 Complaint filed and published
9 Oct 2020 Message from Bizzy: we notified Direct Express about this complaint.

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