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Direct Express complaint: Have not received info or payment

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Filed 23 May 2021 by Cleveland

I got a taxi ride from LYFT on 112720 once i got to my destination I requested a return trip i was taken around the block and returned to the same spot; when i complained that this is not where i want to go the spanish speaking person immediately started to complain that he did not get the fair and that he only got $ 7.25 then he made a phone call to someone who explained that the fair was not tendered and that i have to exit the vehicle. I later found out that $16.82 was charged to my card but when i explained this to DIRECT EXPRESS I WAS TOLD THAT MY COMPLAINT WAS INVALID AND MY FUNDS WERE NOT RETURNED .

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