Direct Express complaint: Limit on use at merchant
Filed 18 May 2021 by Linda
Card keeps declining on and off at a merchant called Q-Mart, a Quinault Native Tribe store. DE customer service explained that you can only use your card at this merchant so many times in a period of a week which they say the limit was put on this merchant by their fraud dept and they didn’t have any reason for it other than the fraud dept says so. This is total crap!! We use this merchant every single day, sometimes twice a day for shopping. This is my card, and my money and you have no right to tell me where I can use it or how many times I can use it at a particular place. Plus this is racist to limit only this Native American business for no reason!!!
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