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Direct Express complaint: Failure to clear card for use on InstaCart

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Filed 27 Jan 2021 by Bob

Over the past several months I’ve contacted Direct Express and asked them to clear my card to be used through InstaCart. Each time I was told it would take twenty-four hours to do so, yet each time they failed to accomplish this task.

When reaching a supervisor to complain about their performance, I was disconnected on three separate occasions.

I did discover a workaround for this problem but discovered that on January 1, 2021, this workaround no longer works. Now I have no way of ordering my groceries online.

I have already contacted InstaCart and MasterCard concerning this issue, both entities put the onus on Direct Express, saying it was Direct Express that was blocking the transactions.

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