Direct Express complaint: Direct express fraud complaint
Filed 5 Sep 2022 by susan
I recently found about $180 in fraudulent charges to our acct .we went through their fraud dept they acknowledged the fraud and the sent us papers to fill out . We filled them out and spent $9 to get them there in 2 days like they told us to do after all that the said it would be another 30 to 90 days if they do it at all . We cannot afford this abuse we are on a fixed income an cannot afford this .I also have a acct at a regular bank and when I had a fraud on that acct they give you a provisional payment of the funds. Does direct express think because we are on ssi and ssdi that we are liars. Please we cannot afford this treatment i have all papers dont know how secure this is
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