Direct Express complaint: Can’t withdraw funds from atm

Name: Can't withdraw funds from atm
Item: Direct Express
Author: David

Open 10 May 2022 117 views Payment Providers

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Filed 10 May 2022 by David

I am a permanent resident of mexico.For the last two weeks I have been to five arms and all five have declined funds.I have called customer service at least eight times and have gotten no where not only that but am put on hold close to an hour. I feel this is unlawful. This has to be resolved now.

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Case details

Status: Open
Company: Direct Express
Filed: 10 May 2022
Desired resolution: I have no idea
Problem: ATM withdrawals declined abroad
About: prepaid debit card
Dealing with it for: 2 weeks

Progress

Filed
Company notified
Company replied
Resolved

10 May 2022 Complaint filed and published
10 May 2022 Message from Bizzy: we notified Direct Express about this complaint.

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