Direct Express complaint: Stolen money

Name: Stolen money
Item: Direct Express
Author: Cynthia

Open 10 May 2022 95 views Payment Providers

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Filed 10 May 2022 by Cynthia

They freeze my card so I can’t get into my money with no notification. But when there’s actually a fraudulent charge they do nothing except accuse me or my kids of fraud. I’ve been charged fees because of them freezing it. I’ve lost several thousand dollars to fraud. They are rude and they are criminals

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Case details

Status: Open
Company: Direct Express
Filed: 10 May 2022
Desired resolution: Give me my money back and unfreeze my card!
Problem: Card frozen without notice, disputed charges ignored
About: prepaid debit card

Progress

Filed
Company notified
Company replied
Resolved

10 May 2022 Complaint filed and published
10 May 2022 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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