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Direct Express complaint: Can’t use card,and when I call customer service it says system temporarily unavailable and hangs up

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Filed 7 May 2022 by Corey

I tried to use my Direct Express card twice and declined both times? So I called customer service and when I put my card number in it’s saying system is temporarily unavailable try again in 30 minutes? It was me that did the transactions so I don’t know what the problem is?

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Discussion

3 comments

  1. Terri

    Saying the same thing when i call. The website says an error and to call customer service if continues.

    Reply

  2. Bryanna

    I'm having this same problem! Idk what to do.

    Reply

  3. Terri

    I just got through by using the option that i am a new customer waiting on a card. The person said the system is down and they can not do anything until it is back up. This is the second month in a row I have had an issue with this company. SSI needs to get a better company to handle payments. My landlord is not gonna believe I am having trouble again this month with my card.

    Reply

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