Direct Express complaint: agent was rude spoke over me then hung up on me .I can’t get through for a transaction that’s NOT mine

First I’ve been trying to reach direct express for weeks to no avail.so on 912 22 I pressed a random number tried to explain I have not been able to get through and the guy said you entered the wrong number Isaid yes I know I need to speak with som he then started talking over me saying I pressed the wrong key call back and press the right key all the while I was saying yes I know I need to speak with then he hung up on me RUDE AS HELL!! I wanted to talk to someone about a fraudulent purchase but could not get through to that line.Finally I got through the guy Julio took my info cancelled my card then transferred me to the dispute line and it just rang and rang for 42 min. I finally hung up but now when I call D.E. I CAN’T GET THROUGH BC IT WILL ONLY GIVE ME MY BALANCE! I KNOW MY BALANCE I NEED TO TALK TO THE FRAUD DEPT. I SURE HOPE SOMEONE FROM DIRECT EXPRESS CALLS ME AT 402-257-7038 AND REIMBURSE ME THE 39.95 from 9322 FROM COMPANY CALLED BRAIN SPROUT I LOOKED IT UP ITS SOME KIND OF CHILDRENS LEARNING CENTER OR SOMETHING,I CALLED THEM AND TOLD THE WOMAN I NEVER AUTHORIZED THEM TO TAKE MY MONEY I DON’T HAVE YOUNG KIDS THE LADY NEVER SAID ANOTHER WORD! SOMEONE FROM DIRECT EXPRESS PLEASE CALL ME I CAN’T DO ANYTHING LIKE CONTACTING DIRECT EXPRESS TILL I GET ANOTHER CARD! THANK YOU