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Direct Express complaint: Card isn’t working High Telephone bill international isn’t toll-free Consistently calling in

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Filed 2 Sep 2022 by Robert

It’s seems like everytime The V.A. zransfers money on my account to Direct Express , my card ( ‘ because of security reasons ‘) doesn’t work . I’ve been issued a so-called case and my identification is verified by Direct Express. I’ still unable to access my account. The card is blocked. I had the same problem last month and after running up my phone bill to over $210.00 trying to contact someone who knew what they were doing; the block was finally removed. Today is the 2 Sept. 2022 , 2 days now without access, because they’ve blocked my card again. I’ve been calling and writing e-mails to [email protected] to no avail. I’m a permanent resident in Germany and I recieve a V.A.Disabilty payment. Direct Express has this info , but they continually block my account. It’s as if you have to beg them for access.

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1 comment

  1. Clarence

    DIRECT EXPRESS FRUSTRATIONS!

    Im a US veterans and I am disabled. I am living in the Philippines. I am having problem accessing my fund from the VA and SSA because direct express blocked it. Direct express told me to go to ATM machine and check but everytime I checked with ATM it always says " card cancelled". Its been 5 days contacting direct express but no one is helpful enough to resolve my problem. My food is running out and I was not able to buy my medications since my direct express card is blocked me from withdrawing my fund and I dont have cash. Because of 13 hours difference between US Eastern standard time and philippine time, I have to stayed up late at night and be on the phone for hours just to get hold of someone that hopefully can help me with my issue. I called direct express many times already and they only give me the same empty promise story " wait for 3-5hours for your card be activated before using it". After said hours, I went to bank but still " card cancelled". I tried buying loaf of bread at the grocery store but the cashier said, " contact your bank". As requested, I sent my veterans id and passport to [email protected] but to no luck. Been to different banks 10x and called direct express so many times. It is really a big struggle and hassle especially to me being a disabled vet. Does anybody here can help me resolve my issue pls! PLEASE I NEEDED HELP ASAP!

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