Direct Express complaint: Refuse to responding telephone
Filed 1 Sep 2022 by Ruth
My card was stolen on August 30 2022. I requested a new card from direct Express with a two day delivery . I called direct Express to get the tracking and instead of getting a person on the phone I got a recording what was so unusual about is every time called I got a slightly different recording that lead to the phone hanging up.i called their bank Comerica bank who gave me a different phone number to direct Express that handles direct Express card beginning with the numbers 51 and they could not help at all they could not give me the could not look up my account, they could get a direct Express person on the line that handles accounts starting with the number other 51. They did not email my tracking number either.so I don’t know when my card will arrive?
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