Direct Express complaint: Customer service
Filed 18 Nov 2020 by Pamela
I had funds missing off of my card so I filed a dispute it has been over 45 days when I called them last week I was on hold for 1 hour then transferred over and put back on hold for another hour today I just called when an hour and 20 minutes to get transferred to wait another hour and 45 minutesthere is no reasoning why somebody has to be put on hold for over 2 hours to find out where my disability money is went and then when you do get to talk to somebody they’re rude and I’m telling you nothing they end up they don’t help you
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