Direct Express complaint: I have no access to my money!
Filed 5 Feb 2023 by Ellen
I am disabled and have three children. My chip was damaged on my card. In the DE app, I clicked on “damaged card” and without warning or ation, they issued a new acct number, making my card-in-hand useless. They issued a new card 1202023 and today is 252023 and I have NOT received it yet! I call and call and call…they just disconnect me. I cannot get social security on the phone either. How is this legal? How can they lock up our funds? I have been without money for 16 days! I am almost out of food. I don’t know what to do…and they wonder why people steal or sell their bodies. I’m getting a lawyer.
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