Dick’s Sporting Goods complaints
Dick’s Sporting Goods complaint: Awful customer service experience
Filed 29 Dec 2020 by Rajae
My husbands experience was awful. on 12242020 My husband went to Dick’s Sporting Goods located at Fair oaks Mall in Fairfax, va. while looking for an item that he couldn’t find. he saw one of the associates passing by. He nicely asked him ( excuse me can I ask a question). the associate rolled his eyes and waives my husband off, and he continued walking to the break room. and because it was ‘SO DISRESPECTFUL’ my husband asked to speak to the manager. and when Mr. Sohel the manager came in. He did not ask my husband what’s the problem. he only kept asking him to leave the store. He did not show any interest in apologizing, or trying to listen to what’s the issue. he only asked my husband to leave the store and told him (do what ever he wants to do). I find that so judgmental, disrespectful, and racist behavior. if the manager of the store is behaving like that, how the employees will behave!!. I think they should train their staff more about Customer Service. I will never visit that store again. I’m so disappointed.
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