My complaint:
This is in regard to a package [tracking number of 1497518470] where DHL was the contracted shipper. Said package was sent via Eurosender, with a final destination of the Netherlands.
What the issue here is that, when I had contracted through Eurosender, the estimated time or day of delivery was to be today 71922. That has not happened and this is due to some petty hold up, via DHL at their Cincinnati hub. And that the delay could be anywhere from 30 to 90 days, which is completely and wholly unacceptable.
I have had problems with DHL in the past, Not with the pick up personnel, far from it. Ours is one of the most decent humans in town. The complaint[s] have to do with the delays, that have happened in the past, questionable issues with regard to the VAT fees that are collected at point of delivery [keep in mind, there is no…..repeat NO consistency in the estimation of said same fees] as well as the somewhat dismissive attitude of the customer service department. But this one has pushed things a little too far.
Suggested solution:
Several things need to be done:
1. This package needs to be on it's way soon. Not in 30 days, not in 90 days. Soon, as in the next 2 weeks.
2. Either there is a make goodrefund from DHL for this delay and a failure to deliver on the service, or through Eurosender, Completely irrelvant as to how or WHO it originates from. The money that was spent on the gifts for my associate, as well as the fee in question, does not come cheap. I am doing this on a fixed income and my associate is someone who I have been with, for the past 6 years. And every now and then, I help out with packages of gifts or class supplies. She is with family overseas, while taking a university program and for the time being, I am here in Portland, Or, due to a medical issue [dialysis 3x a week]. So you can imagine that at times, money can be a bit of a stretch.
3. A public apology from DHL for the petty way their employees operate. At the very least an admission that this has been handled in a very unprofessional and slipshod manner and that they will try to not perform in this fashion again.