While Debenhams reliably serves a vast number of customers, complaint data from our community has highlighted a few recurrent issues with their services. Common complaints include non-delivery of orders and delays in processing refunds for returned goods. Customers also mention having trouble with customer service responsiveness regarding these matters.
To avoid these issues, we strongly advise customers to track their orders closely and keep detailed records of all communication with customer service. If problems arise, contact Debenhams immediately and document all interactions, including dates and times, to ensure a smoother resolution process.
Do you have a dispute or had a bad customer experience with Debenhams? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Debenhams.
Our sentiment meter has detected that Debenhams complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Debenhams, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Debenhams over the last 12 months. The graph below shows a monthly breakdown.
Curious about Debenhams's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Debenhams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Debenhams by calling 011-44-20-7387-8723. If you want to reach out to Debenhams through their own website, you can use their contact form.
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Helpful experiences shared by verified Debenhams customers. Search, discuss and connect with other people in our community.
Complaint from Lyd on 16 November 2023 about Debenhams.
Order Number: DUX022513408 | Order Date: 11/11/2023 - Flare Sleeve Cowl Neck Satin Top I was due to receive this blouse on Monday 13th Nov 2023 - however this item was delivered to house number 169 instead of 159 princes gardens... Read more
Complaint from Lin c on 02 September 2021 about Debenhams.
Ref DUX00430331 Please could someone come back to me as this is becoming a joke now, I have emailed you 3 times and had no response Please could you let me know when I will get the rest of my refund for... Read more
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