CVS Pharmacy complaint: Unsatisfactory customer service

I would like to express a complaint for the CVS location on 1017 Shelby Road Kings Mountain NC. On 1024 Sunday we went to the store to pick up 3 prescriptions and get a flu shot. We were told that they were out of the vaccine but a truck would be coming 1025. Today 1025 my husband calls before leaving home to verify they were available, he was told yes they were and he asked if he needed to make an appointment and was told that wasn’t necessary. Within 15 minutes of this call he was at this location. He waited in line and told the cashier what he needed and was then directed to another line, while walking to that line he heard the pharmacist mumbling something to the lady at the window and then she told my husband he would have to make an appointment online. He told her he had just called and was told that an appointment wasn’t necessary. She then proceeded to tell him they had just had a meeting and decided that you couldn’t just walk in for a flu shot, he asked for a managers name and was told it was Amy. He said he would like to speak to her and was told he had to go up front to do that, while walking up the isle the lady said she didn’t know if she was there or not. At this point my husband is furious for being misled numerous times for simply trying to get a flu shot. Also keep in mind that even though he was told he had to make an appointment the signs are still hanging in the store stating that walk ins are available for the flu shot . Management needs to take care of this immediately and if there isn’t a manager on site I would like to think the employees would know rather than telling a customer where to go to speak to her then say I don’t know if she’s her or not. This is an unsatisfactory way to run a business and how you should treat your customers. My husband now wants all of our prescriptions moved as well as all of the other business I give CVS due to this issue and others we have experienced. I know loosing our business wont impact this location but I hope it will spark change for improvement’s for others in the future.