CVS Pharmacy complaint: Rude and unwilling to understand how long I have been without my meds.
Filed 27 Oct 2021 by Vance
I keep having trouble filling a certain prescription. The pharmacy on Stetson in Hemet has had prior authorizations in their files that are good for a year yet they still make me get another 1 every month. This takes almost a week and during that time I go without my meds. This puts my brain and body in a state of depression that lasts for days. Today I asked if it could be filled fast as they had the authorization yesterday and was told I have to wait all day. This is day 7 without my meds. The feeling is not what customer service is about. She said there’s other customers ahead of me and when I said I have gone without for 6 days she just said sorry. So if I fall asleep while driving to get the meds I need to keep me awake, I hope I don’t hurt someone when I crash.
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