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CubeSmart complaint: Unprofessional and insecure

Open 156 views Public Buildings & Spaces

Filed 23 Jul 2021 by Mary

The first week of storing my items here the roof leaked causing catastrophic damage to my vintage piano. That was 7 months ago and I’ve yet to be paid by their insurance company. The slide lock didn’t work either and took 5 weeks to repair it. I had to install u bolts and use a chain to lock my unit until it was remedied. The main entrance gate has been broken for 3 months. Anyone can come and go freely during the 16 hours per day that it is left wide open and no one to check if they even rent a unit here. The place is mismanaged and the grounds are littered with broken bottles and screws and trash. Unit food are all in serious disrepair.

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