I have transfered an amount from a stocks broker to crypto.com. the account that I was transferring from was in my name, the same for the account on crypto.com that I was transferring into.
Although on the crypto.com I have already done the KYC protocol for quite some time, crypto.com asked for a statement from the said stock broker showing the amount and that the acvount was in my name. I have provided them with such statement and with the unique transation code for the transfer. They have received the statement and said they will get back, this on 04.01.2022. I have repeatedly wrote to their customer support since, but they gave no explanation. Recently they have stopped replying at all, we are on 11.01.2022.
Release the funds into my crypto.com account