Complaint: Personal funds trasferred into crypto.com not blocked and not released

on 11 January 2022 about Crypto.com in category Crypto / DeFi / Blockchain

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My complaint:

I have transfered an amount from a stocks broker to crypto.com. the account that I was transferring from was in my name, the same for the account on crypto.com that I was transferring into.
Although on the crypto.com I have already done the KYC protocol for quite some time, crypto.com asked for a statement from the said stock broker showing the amount and that the acvount was in my name. I have provided them with such statement and with the unique transation code for the transfer. They have received the statement and said they will get back, this on 04.01.2022. I have repeatedly wrote to their customer support since, but they gave no explanation. Recently they have stopped replying at all, we are on 11.01.2022.

Suggested solution:

Release the funds into my crypto.com account

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