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Crypto.com complaint: Merchant provided refund, Crypro.com 70days and counted has failed to return if

Open 317 views Crypto / DeFi / Blockchain

Filed 3 Aug 2021 by JEFFREY

I have had around 100 emails on this topic with Crypto.com and am currently seeking letigation on the matter.

i was double charged by many hotels in the past year and it is frankly disgusting, which is the case for the situation at hand as well. The transaction was on April 16th 2021, i realized it in May, at which point upon having the opportunity to address it, wifh the merchant directly, i did so.I was immediately provided a full refund directly to my payment card, Crypto.com Visa Card, the merchant refunding me 177.85 way back on May 26th, nearly 70 days ago, is that not ample time to place it rightfully into my account? The irony is that they process should be absolutely flawless from the point of issuing the refund to it returning to my account. It is more then concerning that such a process is the reason i have no other choice but to bring this all in front of a judge. Frankly it bothers me that this has to happen. I have tried all in my power to assist Crypto.com in rectifying their error and they consistantly attempt to insult my intelligence. I have provided the receipt showing each and evefy possible data point that one would ever need in order to find a transaction within any system. I provided alternative keywords that may differ between systems, i contacted the Tru By Hilton Accounting department at the hotel itself, I contacted the Tru By Hilton Corperate office accounting department both of which affirmed fhe front desk managerdocuement provided that the transaction was refunded and was indeed within the grasp of Crypto.com system, i was provided a dispute form to fill out on July 9th which i was promised that no later then ten days following its completion i would be provided a provisional credit, which not only was i tricked in the form of an outright lie that they refuse to honor yet they recognize their representive providing me that promise, I came to analiyze the approach they wereare attempting and made it abundantly clear to all parties(Crypto.com and Tru By Hilton) that i was not to be used as a vehicle to defraud the Tru By Hilton by mesns of a Dispute form in effort to obtain a chargeback for a transaction that was clearly and evident refunded to me already.
This is where i stand as i am treated unfairly, am sick of being tricked, and in a state of confusion as to how this has even occured, in this day and age this should not be within the realm of possibilities it is primitive and grossly ludicious.

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1 comment

  1. Jamal

    Hi, did you have any luck with this yet? I am going through the exact same scenario right now and it’s been an absolute headache, all for something small just over £40. It may not be much but it’s the principle of it. The transactions in question have now disappeared from my transactions history and they have reversed the CRO cashback yet still haven’t gave my money back 🤦🏽‍♂️

    Reply

Wronged by Crypto.com too?
Make it sting!