While Crumbl Cookies is known for its delicious and freshly baked cookies, complaint data from our community has flagged several recurring issues with transactions and service. Common complaints include unauthorized charges, issues with food contamination during delivery, and unresponsive or poorly managed customer service. Customers also report dissatisfaction with how management handles these concerns.
To avoid these issues, we strongly advise customers to regularly monitor their bank statements for unauthorized transactions and to inspect their cookies upon delivery for any signs of contamination. If problems arise, contact customer service immediately, document all interactions, and gather proof such as photos and videos to support your case. Additionally, providing feedback to management about service issues can help address systemic problems.
Do you have a dispute or had a bad customer experience with Crumbl Cookies? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Crumbl Cookies.
Our sentiment meter has detected that Crumbl Cookies complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Crumbl Cookies, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Crumbl Cookies over the last 12 months. The graph below shows a monthly breakdown.
Curious about Crumbl Cookies's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Crumbl Cookies. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Crumbl Cookies by calling 385-354-7744. For Crumbl Cookies support through email, send your inquiry to support@crumbl.com. If you want to reach out to Crumbl Cookies through their own website, you can use their contact form.
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Helpful experiences shared by verified Crumbl Cookies customers. Search, discuss and connect with other people in our community.
Complaint from Antonella on 26 September 2024 about Crumbl Cookies.
Placed an order a 925 at 5:36 PM for $20.62. Meanwhile the offer was six cookies for the price of 4. The location was very chaotic . Lines out the door . If the store can’t handle the work Load... Read more
Complaint from Yayabutterfly on 23 September 2023 about Crumbl Cookies.
$200 was taking out my account ad I did not do it Read more
Complaint from LizPalz on 17 August 2023 about Crumbl Cookies.
I ordered a party box for a bday the following day. I had an 8:10pm delivery and I didn't make it home in time from work to receive the delivery. They left it on the ground outside of my door.... Read more
Complaint from Sabrinaf on 28 July 2023 about Crumbl Cookies.
I sent this to my bosses and I didn't get a response. They avoid the problems and refuse to do anything about it. I have coworkers who have their own experiences with them and still refuse to do anything it... Read more
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