Co-Op complaint: Memberships

If you are examining how to pull funds from areas that exist in your life to help yourself through a world-wide pandemic – and you want to cash in equity from your Co-op membership, you can’t just take some of that money out to help you get through a challenging financial moment in time. They make you close out your membership.
There is no flexibility for members. I would have preferred to cash in a portion and leave my membership intact. However the Covid situation required that I cash out and close my membership. I did that and was told I can just re-apply for a membership, but you can’t do that online.
They make you go in to a store – even during a world-wide pandemic.
Instead of fixing their system so it is more membership-focused, they just tell you to jump through their hoops.
They do not escalate the issue to Penney McTaggart Cowan – but she should be aware of this. How do members reach someone in the Executive? I’m not sure because their contact information seems to be sheltered online. And do they have a member complaint section on the website? Not that I could see – this page was the only thing I could find.