While Citizens Insurance provides coverage to many customers, our community has raised concerns about how the company handles auto insurance claims. Common complaints include issues with claim denials, perceived unfair treatment in assessing damages, and delays in claim processing. Customers also report difficulties with reaching customer service and dissatisfaction with policy adjustments.
To avoid these setbacks, we recommend documenting all interactions with the company, keeping detailed records of your claims, and ensuring you fully understand your policy terms and conditions. Additionally, consider seeking a second opinion on damage assessments and escalating unresolved issues promptly.
Do you have a dispute or had a bad customer experience with Citizens Insurance? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Citizens Insurance.
Our sentiment meter has detected that Citizens Insurance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Citizens Insurance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 8, 2026
We have received 0 complaints about Citizens Insurance over the last 12 months. The graph below shows a monthly breakdown.
Curious about Citizens Insurance's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Citizens Insurance customers. Search, discuss and connect with other people in our community.
Complaint from LMSARR on 12 July 2019 about Citizens Insurance.
My parents have been insured by Citizens with Roe Insurance in Dundee Mi since 1988. They canceled the car insurance saying my father was 13 days late. In the past an agent would give a certicy call if there were... Read more
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